Nexgrill Industries, Inc.

French Bilingual Call Center Representative (Temp to Hire)

US-CA-Chino
1 year ago(9/16/2016 5:29 PM)
ID
2016-1034
# of Openings
1

Overview

NEXGRILL INDUSTRIES is headquartered in Chino, California, and has experienced significant growth over the past five years. Additionally, we have offices in Taiwan, Hong Kong, South Africa, along with manufacturing in Mainland China.

 

We are a leading global producer of gas and charcoal grills and grill accessories. NEXGRILL INDUSTRIES, INC. is very proud to be a major supplier to several National and International companies which include Sam’s Club, Home Depot, Costco Wholesale, Sears, Canadian Tire, and many others. We have great pride in bringing the best values in upscale, mid-range, and professional products. For more detailed company information visit http://www.nexgrill.com.

Responsibilities

  • Handle high volume incoming telephone or email inquiries
  • Identify the customer’s needs and executes thorough questioning to solve any open issues
  • Help resolve any technical and/or troubleshooting issues as needed
  • Data entry into CRM and internal systems
  • Consistently increase the amount of knowledge absorbed through the technical team and training sessions
  • Providing feedback on newly discovered problems and suggestions for past and current grill models

Qualifications

  • High School Diploma or equivalent education level.
  • Able to speak, write, and read French fluently.
  • Minimum of 6 months Call Center experience
  • Strong interpersonal skills and have a pleasant telephone manner to complete the calls professionally
  • Have effective verbal and written communication skills.
  • Able to handle pressure and difficult claimants in professional and effective way.
  • Detail-oriented, organized and multi-tasking.
  • Excellent verbal / written communication skills

 

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