Nexgrill Industries, Inc.

Senior Call Center Representative

US-CA-Chino
2 months ago
ID
2017-1054
# of Openings
2

Overview

Company info: Nexgrill is a leading global producer of gas and charcoal grills and grill accessories. It designs and markets an extensive line of high-quality grills under the Nexgrill and KitchenAid brands, as well as OEM products for several global retail partners.

 

Nexgrill is headquartered in Chino, California, and has experienced significant growth over the past five years. Additionally, we have offices in Taiwan, Hong Kong, South Africa, along with manufacturing in Mainland China.

Responsibilities

    • Handle high volume incoming telephone or email inquiries
    • Identify the customer’s needs and executes thorough questioning to solve any open issues
    • Data entry into CRM and internal systems

Qualifications

  • Associate’s degree (highly preferred)
  • Proficiency with MS Excel (highly preferred)
  • 5 years Call Center or Customer Service experience (Required)
  • Must be able to type a minimum of 35 wpm (Required) | 45 wpm preferred
  • Strong interpersonal skills and have a pleasant telephone manner to complete the calls professionally.
  • Have effective verbal and written communication skills.
  • Proficient with Word & Outlook experience

 

Other key consideration:

  • Must be have a stable work history
  • Must be able to complete three months training/onboarding without absences

 

Employee Benefits:

We offer our full-time employees great health insurance coverage. Our dental and vision plans are voluntary with low group rates. All full-time employees also enjoy generous sick and vacation days, holiday pays, and an employee assistance program that provide 24-hr support for all life-work issues.

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