- Handle high volume incoming telephone or email inquiries
- Identify the customer’s needs and executes thorough questioning to solve any open issues
- Help resolve any technical and/or troubleshooting issues as needed
- Data entry into CRM and internal systems
- Consistently increase the amount of knowledge absorbed through the technical team and training sessions
- Providing feedback on newly discovered problems and suggestions for past and current grill models
- High School Diploma or equivalent education level.
- Able to speak, write, and read French fluently.
- Minimum of 6 months Call Center experience
- Strong interpersonal skills and have a pleasant telephone manner to complete the calls professionally
- Have effective verbal and written communication skills.
- Able to handle pressure and difficult claimants in professional and effective way.
- Detail-oriented, organized and multi-tasking.
- Excellent verbal / written communication skills
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