Nexgrill Industries, Inc.

Call Center Support Representative (Temp to Hire)

Job Locations US-CA-Chino
Posted Date 1 week ago(2/13/2018 7:13 PM)
ID
2018-1072
# of Openings
1

Overview

Call Center Support Representative (Temp to Hire)

 

Company info: Nexgrill is a leading global producer of gas and charcoal grills and grill accessories. It designs and markets an extensive line of high-quality grills under the Nexgrill and KitchenAid brands, as well as OEM products for several global retail partners.

 

Nexgrill is headquartered in Chino, California, and has experienced significant growth over the past five years. Additionally, we have offices in Taiwan, Hong Kong, South Africa, along with manufacturing in Mainland China.

 

For more detailed company information visit http://www.nexgrill.com.

 

If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, Nexgrill should be your next career move! You will use your strong communication skills to answer calls and properly handle customer inquiries.  Our Call Center Representatives are proactive professionals who are committed to customer satisfaction and take delight in providing exceptional, personalized service to everyone they interact with.

Responsibilities

  • Handle high volume incoming telephone or email inquiries
  • Identify the customer’s needs, ask probing questions to resolve issues
  • Help resolve any technical and/or troubleshooting issues related to grill assembly
  • Data entry into CRM and internal systems
  • Consistently increase the amount of knowledge absorbed through the technical team and training sessions
  • Provide feedback on newly discovered problems and suggestions for past and current grill models

 

Qualifications

  • Associate’s degree
  • 6 months Call Center experience required
  • Must be able to type 35 wpm
  • Strong interpersonal skills and have a pleasant telephone manner to complete the calls professionally
  • Have effective verbal and written communication skills.
  • Able to handle pressure and difficult claimants in professional and effective way.
  • Detail-oriented, organized and multi-tasking.
  • Must be willing to learn and assemble grill components
  • Proficiency with MS Office (Excel, Word, & Outlook) preferred

 

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