Nexgrill Industries, Inc.

  • Call Center Support Representative

    Job Locations US-CA-Chino
    Posted Date 5 months ago(2/13/2018 7:13 PM)
    ID
    2018-1072
    # of Openings
    3
  • Overview

    If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, Nexgrill Industries, Inc. should be your next career move! You will use your strong communication skills to answer calls and properly handle customer inquiries. 

     

    Our Call Center Representatives are proactive professionals who are committed to customer satisfaction and take delight in providing exceptional, personalized service to everyone they interact with.

    Responsibilities

     

    • Handle high volume incoming telephone or email inquiries
    • Identify the customer’s needs, ask probing questions to resolve issues
    • Help resolve any technical and/or troubleshooting issues related to grill assembly
    • Data entry into CRM and internal systems
    • Consistently increase the amount of knowledge absorbed through the technical team and training sessions
    • Provide feedback on newly discovered problems and suggestions for past and current grill models

     

    Qualifications

    • Associate’s degree
    • 6 months Call Center experience required
    • Must be able to type 35 wpm
    • Strong interpersonal skills and have a pleasant telephone manner to complete the calls professionally
    • Have effective verbal and written communication skills.
    • Able to handle pressure and difficult claimants in professional and effective way.
    • Detail-oriented, organized and multi-tasking.
    • Must be willing to learn and assemble grill components
    • Proficiency with MS Office (Excel, Word, & Outlook) preferred

     

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