Nexgrill Industries, Inc.

  • IT Specialist

    Job Locations US-CA-Chino
    Posted Date 3 months ago(2/15/2018 7:07 PM)
    ID
    2018-1074
    # of Openings
    1
  • Overview

    We are seeking an IT Specialist to join our Corporate Services team who is able to provide technical support, drive efficiency, provide and implement recommendations that will result in higher quality and faster processes.

    Responsibilities

    Responsibilities

    • Installs, configures, and maintains MS-Windows software and Dell hardware on network physical and virtual servers
    • Configures and performs file server and device backups as required and supports disaster recovery efforts
    • Manages technology assets, including hardware, software, and support requisition, tracking, and licensing
    • Supports systems software, hardware, and connectivity to ensure maximum availability and performance
    • Assists in administration of a variety of database systems including MS Access, Oracle, MySQL, etc. as needed
    • Confer with staff, users, and management to establish requirements for new systems or modifications.
    • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
    • Answer users' inquiries regarding computer software and hardware operation to resolve problems.
    • Oversee the daily performance of computer systems.
    • Set up equipment for new employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
    • Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
    • Read technical documents, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
    • Analyze data and apply critical thinking in order to develop processes and information
    • Perform technical analysis to identify root cause of issues
    • Work with other business units to identify and document business requirements
    • Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.
    • Analyze system requirements and documents system data flow
    • Implement, configure, and test feasible solutions
    • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

    Qualifications

    Qualifications

    • 3 - 5 years of technical support experience.
    • Bachelor’s Degree or IT related diploma.
    • Strong knowledge of Microsoft Server 2012, Exchange 2013, Office 2010/2013, Office 365, networking diagnostic tools, Microsoft Exchange 2013, Active Directory, DHCP and VPN troubleshooting.
    • Experience supporting laptops, PDAs and wireless devices.
    • Familiar with remote access tools and call tracking software.
    • Experience with Oracle cloud, EDI forms desired
    • Ecommerce background or experience a plus.
    • Excellent written and verbal communication skills.
    • Must possess exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve project issues and challenges.
    • Strong attention to detail and deadline orientated.
    • Strong teamwork and interpersonal skills.
    • Must be accustomed to working on various issues simultaneously and ensuring the integrity of each project.
    • Legal work status in the U.S.

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