Nexgrill Industries, Inc.

  • French Bi-lingual Call Center Representative

    Job Locations US-CA-Chino
    Posted Date 4 weeks ago(4 weeks ago)
    ID
    2018-1085
    # of Openings
    2
  • Overview

    If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, Nexgrill should be your next career move! You will use your strong communication skills to answer calls and properly handle customer inquiries.

     

    Our French Call Center Representatives are proactive professionals who are committed to customer satisfaction and take delight in providing exceptional, personalized service to everyone they interact with.

    Responsibilities

    • Handle high volume incoming telephone or email inquiries
    • Identify the customer’s needs and executes thorough questioning to solve any open issues
    • Help resolve any technical and/or troubleshooting issues as needed
    • Data entry into CRM and internal systems
    • Consistently increase the amount of knowledge absorbed through the technical team and training sessions
    • Providing feedback on newly discovered problems and suggestions for past and current grill models

    Qualifications

    • High School Diploma or equivalent education level.
    • Able to speak, write, and read French fluently.
    • Minimum of 6 months Call Center experience
    • Strong interpersonal skills and have a pleasant telephone manner to complete the calls professionally
    • Have effective verbal and written communication skills.
    • Able to handle pressure and difficult claimants in professional and effective way.
    • Detail-oriented, organized and multi-tasking.
    • Excellent verbal / written communication skills

     

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